EX0-103:Pass EXIN.Inc for EXIN.Inc Certification EX0-103 Exam
12.16.2009 by admin - Comments OffPosted in EXIN.Inc
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Pass1000 provide Killtest exam topics of EX0-103 Reference,For example: Here are some Questions&Answers, if you want to see all of the DEMO, you can visit the official website of Killtest.com 1. Which of the following is Problem Management primarily concerned with? A. looking at Security Plans B. looking at the cause of Incidents C. looking at the Change Plan D. looking at the Release Strategy Answer: B 2. What is the objective of a Management System? A. to define, agree, record and manage levels of services B. to ensure that Key Performance Indicators (KPIs) are defined for all IT services C. to ensure that new services and changes to services will be deliverable and manageable at the agreed cost and services quality D. to provide the policies and the framework that is needed for the effective management and implementation of all IT services Answer: D 3. Which of the aspects listed below is included in ISO/IEC 20000? A. customer communication B. employee motivation C. social responsibility D. standard products Answer: A 4. Which of the following tasks is assigned to each process manager? A. channeling data to Problem Management B. ensuring the process is running effectively and efficiently C. following up on Incidents D. setting up Service Level Agreements with the users Answer: B 5. Which of the following must be included within the Service Management plan? A. Configuration Item (CI) type B. Information security controls C. Return to normal working D. Tools as appropriate to support the processes Answer: D |