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The ITIL® V3 Foundation Certificate in IT Service Management provides candidates with a firm understanding of the IT Service Management best practices and processes, based on ITIL®.
Businesses rely on IT computer systems and service management is the key to delivering a reliable, cost effective, quality service.
The target group of the ITIL® Foundation certificate in IT Service Management is drawn from:
Individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organisation.
IT professionals that are working within an organisation that has adopted and adapted ITIL® who need to be informed about and thereafter contribute to an ongoing service improvement programme.
This may include but is not limited to, IT professionals, business managers and business process owners.

BH0-007:ISEB Intermediate Certificate in Software Testing
BH0-006:ITIL V3 Foundation Certificate in IT Service Management
BH0-005:ISEB Certificate in Software Asset Management Essentials
BH0-002:ISEB FOUNDATION CERTIFICATE IN PROGRAMME/PROJECT SUPPORT
BH0-004:ISEB ISTQB Certificate in Software Testing
BH0-001:IT Service Management Foundation

Share BH0-002 Exam dome q&a
1.With which of the following processes is Problem Management least likely to  interface on a regular basis? Â
A. IT Financial ManagementÂ
B. Change ManagementÂ
C. Incident ManagementÂ
D. Availability ManagementÂ
Answer: A Â
2.Which of the following places Problem Management activities in the correct order: Â
A. Identify and record, classify, investigate and diagnose, raise an RFC, review theÂ
changeÂ
B. Investigate and diagnose, raise an RFC, classify, identify and recordÂ
C. Identify and record, investigate and diagnose, raise an RFC, classify, review theÂ
changeÂ
D. Review a change, classify, identify and record, investigate and diagnose, raise anotherÂ
RFCÂ
Answer: A Â
3.Which of the following activities may, exceptionally, be omitted for an urgent  change: Â
1. Recording that the change has been madeÂ
2. Testing the changeÂ
3. Holding a CAB meetingÂ
4. Establishing a back-out planÂ
A. All of themÂ
B. 2 and 4Â
C. 2 and 3Â
D. 3 and 4Â
Answer: C Â
4.Why is Service Management so important to IT service providers? Â
A. The success of many businesses depends upon the quality of their ITÂ
B. It’s the only way to manage IT in the Internet ageÂ
C. It’s contained within the IT Infrastructure LibraryÂ
D. It’s the first non-proprietary initiative for the management of IT systemsÂ
Answer: A

ISEB (Information Systems Examinations Board) is a world wide examination body. ISEB is part of BCS The Chartered Institute for IT and plays a large role in raising skills and education in IT.

The major qualification areas that ISEB offers, through Pearson VUE, are Software Testing Foundation, Software Testing Intermediate, Business Analysis and Project Management.

ISEB qualifications are supported via a network of globally accredited training and examination providers.ISEB qualifications come in Foundation, Practitioner and Higher level to suit each individual candidate.

ISEB qualifications allow candidates to learn new skills in specific business and IT areas which measure competence, ability and performance. This helps to promote career development and provide a competitive edge for employees.